The workshop equipped operations staff and guides with skills for handling emergencies on tour.
Training objectives
The activity was carried out by Victoria Tour in Ha Noi on September 29, 2025. It forms part of the company's ongoing programme to raise service quality and widen its partner network across domestic and international markets.
Background
With more than 20 years of experience and a network of 24 representative offices, Victoria Tour treats this stage as essential preparation for delivering a consistent experience to travellers and trade partners alike.
Course content
Operations staff, tour guides and the sales team worked closely together throughout. Tasks were assigned against a clear timeline, with contingency plans prepared for weather disruptions and schedule changes.
Key highlights
- Simulated medical and accident scenarios
- Coordination procedures with insurers and authorities
- Skills for reassuring and communicating with guests
Practice and assessment
The results recorded afterwards confirm the value of investing in operational quality and long-term partnerships.
- A company-wide crisis procedure issued
- Emergency response time cut to under 15 minutes
Nobody wants an incident, but you must always be ready for the worst case.
Raising service standards
What comes next
Victoria Tour will replicate this model across upcoming programmes while continuously refreshing its products to match the needs of each source market. Partners interested in taking part are welcome to contact our sales team for details.
