Victoria Tour rolled out specialist language training to raise standards of service for international guests.
Training objectives
The activity was carried out by Victoria Tour in Ha Noi on September 11, 2025. It forms part of the company's ongoing programme to raise service quality and widen its partner network across domestic and international markets.
Background
With more than 20 years of experience and a network of 24 representative offices, Victoria Tour treats this stage as essential preparation for delivering a consistent experience to travellers and trade partners alike.
Course content
Operations staff, tour guides and the sales team worked closely together throughout. Tasks were assigned against a clear timeline, with contingency plans prepared for weather disruptions and schedule changes.
Key highlights
- English, Japanese and Korean classes for the trade
- Native teachers with tourism industry experience
- Quarterly proficiency assessments
Practice and assessment
The results recorded afterwards confirm the value of investing in operational quality and long-term partnerships.
- 85 staff joined the specialist language classes
- Multilingual guides increased to 40 people
Language is the first bridge between a guide and an international guest.
Raising service standards
What comes next
Victoria Tour will replicate this model across upcoming programmes while continuously refreshing its products to match the needs of each source market. Partners interested in taking part are welcome to contact our sales team for details.
