A programme to strengthen consultative selling and closing skills across direct and online channels.
Training objectives
The activity was carried out by Victoria Tour in Ho Chi Minh City on September 20, 2025. It forms part of the company's ongoing programme to raise service quality and widen its partner network across domestic and international markets.
Background
With more than 20 years of experience and a network of 24 representative offices, Victoria Tour treats this stage as essential preparation for delivering a consistent experience to travellers and trade partners alike.
Course content
Operations staff, tour guides and the sales team worked closely together throughout. Tasks were assigned against a clear timeline, with contingency plans prepared for weather disruptions and schedule changes.
Key highlights
- Consultative skills for each target customer segment
- Objection handling and price negotiation
- Using the CRM customer management tool
Practice and assessment
The results recorded afterwards confirm the value of investing in operational quality and long-term partnerships.
- Consultation-to-booking conversion rose 22%
- The whole sales team became proficient in the CRM
Selling tours is not about persuasion — it is about understanding what the guest truly needs.
Raising service standards
What comes next
Victoria Tour will replicate this model across upcoming programmes while continuously refreshing its products to match the needs of each source market. Partners interested in taking part are welcome to contact our sales team for details.
