Victoria Tour trained staff on new technology for managing and dispatching tours in real time.
Training objectives
The activity was carried out by Victoria Tour in Ha Noi on August 24, 2025. It forms part of the company's ongoing programme to raise service quality and widen its partner network across domestic and international markets.
Background
With more than 20 years of experience and a network of 24 representative offices, Victoria Tour treats this stage as essential preparation for delivering a consistent experience to travellers and trade partners alike.
Course content
Operations staff, tour guides and the sales team worked closely together throughout. Tasks were assigned against a clear timeline, with contingency plans prepared for weather disruptions and schedule changes.
Key highlights
- A central booking and dispatch system
- A real-time group tracking application
- Reporting and customer analytics tools
Practice and assessment
The results recorded afterwards confirm the value of investing in operational quality and long-term partnerships.
- Manual handling time per booking cut by 45%
- Every group now tracked in real time
Technology does not replace people, but it lets us serve far faster.
Raising service standards
What comes next
Victoria Tour will replicate this model across upcoming programmes while continuously refreshing its products to match the needs of each source market. Partners interested in taking part are welcome to contact our sales team for details.
