A look back at how Victoria Tour recovered and brought international travellers back to Vietnam after the industry's hardest years.
Activity background
The activity was carried out by Victoria Tour in Ha Noi on March 15, 2025. It forms part of the company's ongoing programme to raise service quality and widen its partner network across domestic and international markets.
Background
With more than 20 years of experience and a network of 24 representative offices, Victoria Tour treats this stage as essential preparation for delivering a consistent experience to travellers and trade partners alike.
How it unfolded
Operations staff, tour guides and the sales team worked closely together throughout. Tasks were assigned against a clear timeline, with contingency plans prepared for weather disruptions and schedule changes.
Key highlights
- Products restructured for new demand patterns
- Core staff retained and retrained
- International partners proactively re-engaged
Results recorded
The results recorded afterwards confirm the value of investing in operational quality and long-term partnerships.
- International arrivals recovered above 90% of pre-pandemic levels
- All key inbound routes reopened
Our industry went through a serious test, and we chose to keep going.
Long-term significance
What comes next
Victoria Tour will replicate this model across upcoming programmes while continuously refreshing its products to match the needs of each source market. Partners interested in taking part are welcome to contact our sales team for details.
